Terms & Conditions
The Priory Hotel Ltd ("we", "us", “the hotel”, "our") is a company registered in Scotland with company number SC363380.
Please read our terms and conditions carefully as they apply to and govern your relationship with us and your use of the hotel, of the website at www.priory-hotel.com and any other websites to which access is made available to you by us (together, "the site"). By visiting the site, you agree to be bound in full by our terms and conditions and you agree to use our services in a manner consistent with them and with all applicable laws and regulations. If you do not agree in full with these terms, you may not use the site (or any other sites made available by us). We reserve the right to change our terms from time to time and any changes will take effect on the date they are posted onto the site or otherwise brought to your attention.
ACCURACY OF CONTENT
We do our best to ensure all information on the site is accurate. However, errors can occur. Any information is provided on an "as is" basis and we do not give any warranty or make any representation of any kind, whether express or implied, in relation to it. The use of the site is at your own risk and we are not liable for any loss or damage that might occur, arising as a result of your use of the site or your reliance upon the information contained on it.
THIRD PARTY SITES
Where we provide links on the site, we are not responsible for the content of any such external links and following such links shall be at your own risk. Linking to a third-party site does not represent any representation, endorsement or approval of the content of that site by us including any advice, opinion or information provided on such site. You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
PERSONAL INFORMATION AND COMMUNICATION
Various pages of the site may allow you or require you to submit personal details (including your name and contact details) and other functions may require you to do so. By submitting this information, you consent to our processing and using it as we may require to provide the service requested by you (which may include contacting you) and to offer you such information as may be related to it.
Information is collected, stored and used lawfully and in accordance with the Data Protection Act 1998 and we will do our best to ensure that your details are accurate and up-to-date and that we apply adequate security measures to protect it. Please ensure that you let us know if the details you have provided us with change at any time.
So that we can provide a first-class service, we will use your personal information to:
Confirm, update and improve customer records.
Identify and inform you of services that may be of interest.
Should you wish to opt-out of any of the above please notify us by email.
If you make a reservation online, information you transmit to us will be protected by Secure Socket Layer (SSL) technology, utilised by most popular browsers, Firefox, Chrome and Internet Explorer. Through encryption, the personal information you enter, including your name, address and credit-card information, is converted into code that is then securely dispatched over the Internet. However please note that no method of transmission can be completely secure and you accept that online transmissions may be subject to loss, interception, or alteration.
CHECKING IN AND OUT
Unless otherwise agreed rooms are available from 15:00 on the date of arrival. Please let us know at least 24 hours in advance if you or any member of your group or party is likely to arrive after 23:00. Failure to inform us may result in your booking being cancelled and the room being re-let and, if no notice was given, no refund of any deposit shall be payable. Rooms must be vacated by 11:00am on the day of departure. Failure to leave by that time may result in additional charges being levied up to and including the cost of one additional night's accommodation in the relevant room(s).
Cash or Personal Cheque with Bankers Card, all major Credit/Debit Cards, or BACS Transfer are all acceptable methods of payment. Our Terms of Payment are as per individually negotiated accounts or contracts. Any booking or reservation out with this is usually pre paid prior to arrival or on arrival. All goods remain the property of the Company until paid for in full. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future alternative payment methods. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
A minimum of 48 hours notice of cancellation is required before date of arrival. Notification for instance, in person, by phone, via email and/or fax, or any other means will be accepted subject to confirmation in writing. If cancellation falls out with this time we reserve the right to levy a charge equivalent to the first night’s stay. Our flexible rates require a credit or debit card to guarantee with 48 hour cancellation. Our advance purchase rates are non refundable and non changeable.
PET AND GUIDE DOG POLICY
Well behaved dogs are very welcome at the hotel. You must notify at the time of booking of your intention to take your pet as only specific rooms are “Pet Friendly”.
The Contract shall be governed by and construed in all respects in accordance with the laws of Scotland. The Contract does not affect any rights which the Client may have under the Hotel Proprietors Act 1956 where that Act applies.
TERMINATION OF AGREEMENTS AND REFUNDS POLICY
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services shall be refunded.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
NOTIFICATION OF CHANGES
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change.
These terms and conditions form part of the Agreement between the Client and the hotel. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
LOSS OF OR DAMAGE TO PERSONAL BELONGINGS
We will not be responsible for the loss or damage of our guests' belongings that have not been left in the mutually agreed care of the Hotel Management. We accept no responsibility for loss or damage to cars left on the premises of the Hotel. Any items of property handed to Hotel Reception shall be marked “Lost Property” and held for a period of 28 days. As well as any postal charges, we reserve the right to charge an administration fee for the return of any lost property.